Frequently asked questions

Currently, you can apply only for a single-entry short-term stay (up to 90 days) visa for the purpose of tourism.
You must apply for a visa on paper at the Japanese overseas establishment (Japanese Embassy, Consulate-General or Consular Office) for other purposes such as visiting relatives/friends, business, study, work and transit, etc.
Note: Foreign nationals/citizens who are exempt from short-term stay visa don't need to apply for an eVISA. Refer to the URL below to check if you are eligible for entry under the visa exemption arrangements.
https://www.mofa.go.jp/j_info/visit/visa/short/novisa.html

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Q3 : What is an electronic visa?

A3:

It is a visa that is issued and recorded electronically. If you apply through JAPAN eVISA, an electronic visa (eVISA) will be issued. You will not have a visa sticker in your passport. When checking in at the port of departure, you will be asked to display a “visa issuance notice” on your device (e.g. smart-phone, tablet) to prove that you have a valid eVISA.
Note: How to display a “visa issuance notice”
https://www.mofa.go.jp/mofaj/files/100380218.pdf

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Q4 : Am I eligible to apply through JAPAN eVISA?

A4:

JAPAN eVISA is available to all foreign nationals/citizens residing in certain countries, except those exempt from a short-term visa. Please refer to the website of the Ministry of Foreign Affairs of Japan for the latest information.
https://www.mofa.go.jp/j_info/visit/visa/visaonline.html
Please also note that only ordinary passport holders are eligible to apply through JAPAN eVISA.

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Q5 : How long is an eVISA valid?

A5:

An eVISA is valid for three months after issuance(the expiry date of the eVISA is calculated from the day after the date of issue).
An eVISA is valid for entering Japan on one single occasion. The eVISA becomes invalid once it is used for application for landing at the port of entry. When your eVISA becomes invalid or expires, you will receive a notification email titled “Notification of visa expiration or invalidation” from the system.
Please also note that you (the eVISA holder) must travel to Japan with the same passport you submitted for your application.

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Q6 : Can I extend the validity of my eVISA?

A6:

No. The validity of the eVISA cannot be extended.

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Q7 : How much is the eVISA fee?

A7:

Visa fee for an eVISA (single-entry visa) is equivalent to 3,000 yen.
However, nationals of some countries/regions are eligible for exemption from or reduction of visa fees under reciprocal arrangements. For more details, please refer to the website of the Japanese overseas establishment with jurisdiction over your place of residence.

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Q8 : How long does it take to process my eVISA application?

A8:

It normally takes 5 working days for Japanese overseas establishment to examine and issue a visa after receipt of a complete application. Meanwhile, it may take longer during periods of high demands or if the case requires further clarification (e.g. interview, document verification, and additional information) at the Japanese overseas establishment or additional examination by MOFA (Tokyo). In such cases, it may take more than a month to complete visa examination. You are encouraged to submit your application well in advance.
-The examination process doesn't start on the day you submit your application but when the Japanese overseas establishment receives and confirms that your application is complete. Incomplete applications (e.g. missing document and inaccurate information) will not be examined and may be returned or cancelled.
-Applications can be submitted 24/7, but will be accepted by the Japanese overseas establishment during office hours only.
-Some of the Embassies and Consulates are experiencing delays in processing applications due to a large number of applications, many of which are incomplete and not ready for examination.

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Q9 : How is my application processed?

A9:

It will be sent to the Japanese overseas establishment with jurisdiction over your place of residence.
The Japanese overseas establishment will examine applications one by one whether the applications are provided with all accurate information and required documents.
-Additional documents may be requested on a case-by-case basis.
-An application found to be incomplete may be returned/cancelled.
Once the Japanese overseas establishment has confirmed that your application is complete and ready for examination, they will start processing it.
During examination, you may be requested to visit the Japanese overseas establishment for an interview, document verification, or further information.

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Q10 : What are the requirements for visa issuance?

A10:

The requirements are as follows:
(1) The applicant possesses a valid passport and is entitled to re-enter the country/region of his/her nationality/citizenship or residence.
(2) All submitted documents are authentic, complete and satisfactory.
(3) The activities to be engaged in Japan, the civil status or the position of the applicant, and the period of stay meet the requirements for the status of residence and the period of stay stipulated in the Immigration Control and Refugee Recognition Act. (Cabinet Order No.319 of 1951. Hereinafter referred to as the "Immigration Control Act")
(4) The applicant does not fall under any of the items listed in Article 5, Paragraph 1 of the Immigration Control Act.
A visa will be issued when you meet all the requirements above and if it is considered appropriate to issue a visa.

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Q11 : How early in advance can I apply for an eVISA?

A11:

The earliest you can apply is 3 months before your planned travel date.

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Q12 : I'm leaving for Japan in a few days. Can I request expedited processing?

A12:

No. A decision to issue a visa cannot be made until the required examination is completed. You will be notified by email when your visa is ready to be issued. Applications are processed fairly in the order they are received. Please submit your application well in advance of the travel.

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Q13 : Do you have any advice on how to obtain an eVISA smoothly?

A13:

It is important that your application is provided with all accurate information and required documents. Before submitting your application, check the required documents at the “Step 1” on the top page of JAPAN eVISA website, and visit the website of the Japanese overseas establishment with jurisdiction over your place of residence to check whether there are any specific documents to be　uploaded. Also, check your eligibility (e.g. the purpose of your visit, your place of residence, period of stay).
If you are requested to provide additional information/documents or to visit the Japanese overseas establishment, respond immediately in order to avoid delays.

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Q14 : When I apply for an eVISA, do I still need to visit the Japanese overseas establishment?

A14:

No. The entire eVISA application process can be completed online; You can submit your application, pay a visa fee and receive a visa in electronic form (eVISA) through the Japan eVISA system.
However, you may be requested to visit the Japanese overseas establishment for an interview or to submit additional documents for examination.

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Q15 : I obtained an eVISA. I'm travelling to Japan after passing through several countries. Can I go to Japan from a port of departure outside of my country?

A15:

Yes. You can travel to Japan from any country, as long as you have a valid eVISA. Make sure that you enter Japan within 3 months after issuance.

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Q16 : Can I stay in Japan for 90 days?

A16:

The period of stay for an eVISA (short-term stay) is either 15 days, 30 days or 90 days. The Japanese overseas establishment will decide which period to grant based on the information (your travel itinerary and other factors) you provide in the application.

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Q17 : How do I confirm that my visa has been issued?

A17:

When your visa is issued, you will receive a notification email titled “Notification of electronic visa issuance” and you can download or display a “visa issuance notice” on your device by logging into your account.

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Q18 : Can I use JAPAN eVISA offline?

A18:

No. Internet connection is required to use JAPAN eVISA.

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(About eligibility)

Q19 : I am a national of a country to which the visa exemption arrangements apply. Should I obtain an eVISA ?

A19:

No. You don't have to obtain an eVISA if you wish to stay for the period of time allowed for short-term visitors under the visa exemption arrangements. Please refer to the URL below to check the countries participating in the visa exemption arrangements:
https://www.mofa.go.jp/j_info/visit/visa/short/novisa.html

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Q20 : I am visiting a friend in Japan. Can I apply for an eVISA?

A20:

No. The JAPAN eVISA is available only for a short-term stay visa for the purpose of tourism.
Your purpose of visit would be “visiting acquaintances.” Please apply for a visa on paper at the Japanese overseas establishment with jurisdiction over your place of residence.

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Q21 : I am visiting my relatives in Japan. Can I apply for an eVISA?

A21:

No. If your purpose of visit is “visiting relatives”, you cannot use the JAPAN eVISA. Please apply for a visa on paper at the Japanese overseas establishment with jurisdiction over your place of residence.

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Q22 : I live in a country where JAPAN eVISA is available, but currently I'm staying in another country. Can I still apply for an eVISA?

A22:

No. You must remain in the country of residence during your eVISA application process, because you may be requested to visit the Japanese overseas establishment where you submitted your application.

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Q23 : Can I apply for a multiple-entry visa through JAPAN eVISA?

A23:

No. At the moment, you cannot apply for a multiple-entry visa online.

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Q24 : Can I apply for a working visa through JAPAN eVISA?

A24:

No. JAPAN eVISA is available for a single-entry short-term stay visa for the purpose of tourism.

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Q25 : I don't have a mobile device to display “visa issuance notice” at the port of departure. Can I apply for an eVISA?

A25:

No. We suggest you apply for a visa on paper at the Japanese overseas establishment with jurisdiction over your place of residence.

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Q26 : I don't have a criminal record (I haven't been convicted of any criminal offence, never been arrested or charged with any offense) but I have paid a fine in the past. Can I still apply through JAPAN eVISA?

A26:

Yes, in principle. If you have any inquiries, please contact the Japanese overseas establishment with jurisdiction over your place of residence.

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(Applying for eVISA)

Q27 : How can I use JAPAN eVISA?

A27:

You must create an account. Go to log-in page of JAPAN eVISA website and click "Register an email address" to create your account. You must have a valid email address.
Through your JAPAN eVISA account, you can:
-apply for an eVISA online
-check the status of your application
-upload additional documents
-withdraw, change or delete the application (depending on the status.)
-change your account information

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Q28 : How can I apply for an eVISA?

A28:

Before you start, prepare the required documents. On the JAPAN eVISA top page, you can check the “Flow of online visa application". Step1 helps you find out the required documents for your visa.
Once you have prepared all the required documents, log in to your account and make your application by entering information and uploading documents. Check carefully if the application is complete and click “Submit”.
After submitting your application, wait for a notification email from the system or check the status on your account. Once your application has been approved, you will receive a visa fee notification. Pay the fee online or pay in cash at the counter of the Japanese overseas establishment where you submitted your application and obtain your visa.
The YouTube video “How to apply for visa on the JAPAN eVISA website (Before use)” will also help you understand the procedure.
https://www.mofa.go.jp/j_info/visit/visa/visaonline.html

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Q29 : What are the required documents to apply for an eVISA?

A29:

Please go to JAPAN eVISA top page to check the “Flow of online visa application” and follow step1. You must also go to the website of the Japanese overseas establishment (URL is shown in step1, when entered the necessary information) where you will submit your application. The Japanese overseas establishment might request you to upload specific documents.
If you fail to provide all the required information and documents, your application may be cancelled or you may be requested to upload additional documents, which may cause delay in the examination process.

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Q30 : What are the photo requirements?

A30:

Photo taken within the last six months, against a plain, untextured background, with the entire face clearly centered horizontally.
Refer to the YouTube video:
https://www.mofa.go.jp/j_info/visit/visa/visaonline.html

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Q31 : Do I have to buy a confirmed ticket (e.g. flight ticket) before applying for an eVISA?

A31:

No. You don't have to buy a confirmed ticket (e.g. flight ticket) before applying for a visa. You can upload a flight/ship itinerary which you can get by booking a ticket.

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Q32 : Can I use my account to apply for my family?

A32:

Yes. You can apply for your family member(s) using your JAPAN eVISA account. After logging into your account, you can add your family member(s) by clicking “New registration”. After filling in the required information and uploading the required documents for your family member(s), you will need to answer an “identity verification” question. Please select “No” as a proxy and enter your name in the “name” field.
In general, your bank statement can be used as a supporting document for your family. Please check the required documents on the website of the Japanese overseas establishment. You will also need to submit a document to prove kinship such as a marriage certificate or birth certificate.

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Q33 : I'm applying for my minor child, should I attach an authorization letter to an application?

A33:

No. However, in case that your child travels to Japan without a person with parental authority, you should attach a parental consent form.

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Q34 : Can I ask someone to apply for an eVISA on my behalf?

A34:

Yes, you can ask someone (proxy/the third party) to apply for your eVISA on your behalf. On the application form, the person should answer “No” to an “identity verification” question as a proxy and must upload a “Letter of authorization”.
Once your eVISA has been issued, the person must give you the “Visa Issuance Notice” with QR code (in PDF format) as soon as possible. Please make sure that you can display the “visa issuance notice” on your device, as you will be requested to present it when checking-in at the port of departure.
Note: How to display “visa issuance notice”
https://www.evisa.mofa.go.jp/pdf/visa_issuance_notice_for_a_proxy_en.pdf

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(About family application)

Q35 : I am travelling to Japan with my family. Can family members apply for visas together?

A35:

Yes, you can apply for visas as a family if travelling together to Japan on the same itinerary (arrival/departure date must be the same). Once you've completed your application as a principal applicant, you can start applying for your family members by clicking “Save and add family members”.

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Q36 : What are the advantages of family application?

A36:

There are mainly three advantages as follows：
- Once a principal applicant（JAPAN eVISA account holder） has entered all the required information for visa application, some of the principal applicant's information will be automatically copied to the application forms of the accompanying family members. The fields to be copied include: arrival/departure date, name of ship or airline, arrival/departure port, applicant's contact details, name/phone number/address of accommodation
- The principal applicant will receive all notification emails regarding family members' application progress.
- The principal applicant will receive a notification of the total amount of visa fees for all family members. Please pay the visa fees all at once. (One payment for all family members )

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Q37 : How can I apply as a family?

A37:

First, choose a principal applicant who will make applications for all family members （the principal applicant must create a JAPAN eVISA account if he/she doesn't have one）.
Before applying, you (a principal applicant) should collect the application information for all family members including passport information and photo.
Then, you will register applications for all family members and submit them together all at once.

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Q38 : How should I apply as a family through JAPAN eVISA?

A38:

When you (a principal applicant) complete your application, “Save and add family members” button will appear on the ”Check the registration of the visa application” page. By clicking the button, the application will be saved, and the screen will be redirected to the page for making an application for other family members. Once you have finished registering the last application, click “Save and finish your entries” to complete the registration of family application.
In the “Visa application list”, you can view all the applications you have registered as a family application. Select the application of the principal applicant and click “Submit” to submit the applications for all family members.

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Q39 : Do I have to register applications for all family members at the same time when applying as a family?

A39:

Yes. You（a principal applicant）must register applications for all family members at the same time.
Once an entry is completed or interrupted, other family members cannot be added later. If you have completed or interrupted a “Family application” and wish to add other family members to the application, you must start over from the first person.

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Q40 : Who is considered as a family?

A40:

Family member includes relatives living in the same region under the jurisdiction of the Japanese overseas establishment to which the application will be submitted. Family members applying as a family must travel together to Japan on the same itinerary.

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Q41 : Can I apply for my family member who live away from home?

A41:

Visa application should be submitted to the Japanese overseas establishment with jurisdiction over your place of residence in principle. Family members who live outside the jurisdiction area of the Japanese overseas establishment (to which you will submit the application) cannot apply together as a family. They must create an account and apply individually.

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(Process)

Q42 : How can I track the status of my application?

A42:

You can track the "status" of your application in the "Application information" on “Visa application list” page of this site. When the status changes, you will receive a notification email accordingly.
When you check your visa status, you will see one of the following:
-Application not made: The application has not yet been submitted.
-Application in progress: The application is being sent to the Japanese overseas establishment
-Temporarily received: The application has reached to the Japanese overseas establishment (Not yet been processed).
-Under examination: The application has been received and is being processed by the Japanese overseas establishment with jurisdiction over your place of residence.
-Fee payment: Your visa is ready for issuance and your fee payment is due. (This status will be shown even though you are eligible for visa fee waiver.)
-Issued: Your eVISA has been issued.
-Additional data materials registered: The additional documents uploaded have been registered in the system. （You cannot withdraw your application by yourself at this point. If you need to withdraw your application, please contact the Japanese overseas establishment.）
-Refused: Your application has been refused.
-Returned: Your application has been returned.
-Cancelled: Your application has been cancelled.
-Withdrawal request made: You have requested to withdraw the application.
-Withdrawn: Your application has been withdrawn.
-Expired: Your eVISA has expired (your eVISA becomes void once you have been admitted to Japan or when it reaches the expiration date, whichever comes first).

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Q43 : It's been a while since I submitted my application. When will my eVISA be issued?

A43:

Visa processing time varies based on the individual circumstances of each case. Once submitted, your application will be processed by the Japanese overseas establishment. You can check the status of your application by logging into your JAPAN eVISA account. When the status changes, you will also receive a notification email accordingly.

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(Payment)

Q44 : How can I pay the eVISA fee?

A44:

You can pay a visa fee online by your credit card.
The online payment can be made only after you receive a notification email titled “Notification of visa fee”.
Once you receive the email, please log into your JAPAN eVISA account. You will find a message "To use the online payment system, please click "Here."” on the home screen. Click “Here”, and you will be redirected to the payment page. Follow the instructions and register your credit card information.
Please note that an eVISA cannot be issued immediately after you enter the card information. You need to wait for the Japanese overseas establishment to confirm the registration of your credit card information and for the payment to be processed by the system. It may take longer than usual to issue an eVISA depending on circumstances.

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Q45 : Can I pay my eVISA fee in cash?

A45:

No. For an eVISA, we only accept online payment, and you cannot pay the fee in cash at the Japanese overseas establishment.

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Q46 : My credit card information was not successfully registered. What was wrong?

A46:

Please refer to the user guide and the FAQ about our online payment service.
User guide: https://kokopass.jp/mofa/pdf/user_guide_e.pdf
FAQ: https://kokopass.jp/mofa/#faq_english

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Q47 : Can someone else pay for my visa fee?

A47:

No. You must pay your visa fee by your credit card. In principle, the applicant and the credit card holder must be the same person. As an exception, payments can be made by the applicant's legal representative (parent, guardian, etc.) when there are enough reasons, such as the applicant being a minor. In this case, the credit card holder must complete the entire payment procedure himself/herself, as the applicant and the credit card holder are different.

If you don't have a credit card, please apply for a visa in person at the Japanese overseas establishment with jurisdiction over your place of residence.

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(About decision)

Q48 : My application status shows “under examination”, but the visa fee is already shown on my JAPAN eVISA account. Can I proceed for the payment?

A48:

No. You can make payment only after you receive an email requesting the payment.

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Q49 : I received an eVISA but didn't go to Japan. Can I get a refund of my visa fee?

A49:

No. Once your eVISA is issued, you cannot get the refund for any reason.

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Q50 : I received an email notifying me of visa refusal. Can I find out the reasons for the decision?

A50:

No. Neither the details of the examination process nor the reasons for the decision cannot be given.
If your application was rejected, you must wait for 6 months to reapply through JAPAN eVISA.

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(Others)

Q51 : I scanned the QR code provided in Visa Issuance Notice (PDF) and entered my personal information, but I couldn't display my “visa issuance notice”. What should I do?

A51:

The Visa Issuance Notice with QR code (PDF) is issued to each person. Make sure to scan your own QR code. If incorrect information is entered more than 10 times, the account will be blocked for 10 minutes.

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Q52 : After entering Japan, I received an email notifying me that my eVISA has expired. What does it mean? Am I allowed to stay in Japan?

A52:

Yes, you can stay in Japan for a period specified in Landing Permission which is attached to your passport at immigration upon arrival. Once you arrive in Japan and go through immigration inspection, the eVISA becomes invalid and cannot be used again. You will receive an email notifying you of expiration/invalidation of your visa shortly.

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Q53 : I renewed my passport after applying for an eVISA. What should I do?

A53:

You need to withdraw your application and submit a new application with the new passport.
If your new passport is issued during the application process, please contact the Japanese overseas establishment.

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Q54 : I received my new passport after obtaining an eVISA. Is the eVISA with my old passport details valid?

A54:

No. If you renewed your passport after obtaining an eVISA, you must apply for a new visa with your new passport.
We advise you to check the expiry date of your passport before submitting your application.

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Q55 : My passport is about to expire. Can I visit Japan with my eVISA?

A55:

Yes, as long as you have a valid passport on the day of arrival. However, each airline company has their own rules and you may be denied boarding. Check in advance with your airline company you are going to fly with.

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Q56 : I changed the travel itinerary after submitting my application. My arrival date is different from the one I entered in the application form. Should I submit a new application?

A56:

No. The date of entry/departure can be different from the one you entered in the application form. An eVISA is valid for three months after issuance. Please go through the immigration at the port of entry in Japan while the visa is valid.

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Q57 : Can I submit multiple applications with one account?

A57:

Yes, you can submit multiple applications using your account, (e.g. for your family or friends). However, you cannot apply for more than one visa for the same purpose, while your visa is still valid.

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Q58 : Is the personal information managed properly on JAPAN eVISA?

A58:

Yes. Personal information entered into JAPAN eVISA is properly managed by the Ministry of Foreign Affairs and Japanese overseas establishments in accordance with the "Act on the Protection of Personal Information".

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Q59 : I checked your FAQs but couldn't find the answer to my question. Where can I go for more information?

A59:

If you cannot find an answer to your question, please fill out the inquiry form and submit it to "Inquiries"(English/Japanese) on JAPAN eVISA website. For general inquiries about visas including eVISA, please call or email to the"Japan Visa Information Hotline ".If you are in Japan, you may also visit Foreign Resident Support Center (FRESC).

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Q60 : What should I be careful about during uploading files?

A60:

Please do not perform any action while uploading files. Uploading may take some time depending on the speed of your internet connection. Don't turn off your device during upload.

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Q61 : How can I upload additional documents?

A61:

Click on "Change application" in “Visa Application list”, then click on the button “Additional data materials” on top of the page.
Please refer to the manual 2-2-2 “Register additional data materials” when you log in.
Please note that you should upload an additional document only when you are asked to do so by the Japanese overseas establishment. If you realize a missing document in your application and wish to upload an additional document after the submission of the application, please contact the Japanese overseas establishment and follow their instruction.

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Q62 : I can't upload 2 or more files, even though each size is under 2MB.

A62:

The documents should be combined into a single PDF document to upload.

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Q63 : I cannot upload my facial photo.

A63:

Please check the conditions in uploading the facial photo as follows:
-File format: JPG, PNG, GIF, BMP, HEIC
-File size: up to 2MB is recommended.
The YouTube video “How to apply for visa on the JAPAN eVISA website (online payment)” might be helpful to adjust the photo.
https://youtu.be/PZPxygNAJ-c
Make sure the imported photo fits in the red rectangle outer frame.

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Q64 : I cannot upload the data page of my passport.

A64:

Conditions in uploading the passport data page are as follows:
-File Format: PDF, TIF, JPG, PNG, GIF, BMP, HEIC
-File size: up to 2MB is recommended
-Resolution: 640×480 or higher recommended
-Max number of pages: 1 page per each field
Errors in uploading the passport data page often happen for the following reasons:
-The MRZ* is not included.
-The MRZ appears smudged, hazy, wrinkled or bulging.
-The MRZ is not correctly oriented.Sideways or upside-down images may result in error.
-The uploaded image does not show a front-facing portrait.
-The uploaded image doesn't meet the conditions above.
（The MRZ (Machine Readable Zone) consists of two lines at the bottom of the data page which can only be deciphered by a machine.)

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Q65 : I cannot upload supporting documents.

A65:

Documents must be prepared in the following conditions:
-File format: PDF, TIF, JPG, PNG, GIF, BMP, HEIC
-File size: up to 2MB is recommended
-Maximum number of pages: 50 pages

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Q66 : I cannot make an application after withdrawing an application.

A66:

Please allow a few hours for your withdrawal request to be reflected in the system.

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Q67 : How can I withdraw my application?

A67:

After logging in, select the application you wish to withdraw in the "Visa application list" and click on "Withdraw the application". If you have uploaded additional data materials or the status of your eVISA application shows “Under examination” or “Fee payment”, you cannot withdraw your application online. Please contact the Japanese overseas establishment where you submitted your application and ask them to withdraw your application.

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Q68 : I cannot see the previews of uploaded images or documents on my device.

A68:

If the pop-up blocker setting is on, the preview will not be displayed. Please turn off the pop-up blocker.

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Q69 : I entered incorrect information when applying for an eVISA. Can I correct it?

A69:

Once an application has been submitted, it cannot be changed or deleted but it can be withdrawn. Select the application which you wish to withdraw in the “Visa application list” and click "Withdraw the application". Please allow a few hours for your withdrawal request to be reflected in the system. The option to withdraw an application is available only when your application status shows “Temporarily received”.

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Q70 : What happens when a pop up "session timeout" is displayed?

A70:

For security reasons, you will be automatically logged out when you remain idle for 30 minutes (Session timeout).
The data you have entered before the session timeout will not be maintained. To start a new session, log in again.

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Q71 : What should I do if I forgot my login password?

A71:

Please reset your password by clicking "Forgot your password?" on the login page.

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Q72 : Can I change my email address (login ID) after registering an account?

A72:

Yes. You can change your email address after registering an account. Click “Change the account” in “Account menu”, then you can edit your email address.

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Q73 : My account is locked. Why?

A73:

Your account will be automatically unlocked after 30minutes. Please note that your account will be locked if you enter your password incorrectly more than 5 times when logging in. Your account will be terminated if your account remains inactive for 365 days.

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Q74 : Can I delete my account?

A74:

Yes. You can delete your account from "Account menu".

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Q75 : Can I create multiple accounts with one email address?

A75:

No. You cannot create multiple accounts with one email address.

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Q76 : I haven't received an email from JAPAN eVISA. What should I do?

A76:

This may be due to the settings of your cell phone company or email service provider. If you have set up your domain name to reject emails from the domain "@evisa.mofa.go.jp", change your settings to be able to receive emails from the domain "@evisa.mofa.go.jp".

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